Refund

 

Return policy page

Return Policy

At GREY WAGE, we strive to provide our customers with the highest quality products and exceptional customer service. We understand that sometimes, you may need to return or exchange an item. Our return policy is designed to be fair, hassle-free, and customer-friendly.

_Return Window:
You can return any item within 7 days from the date of delivery.

_Eligibility for Return:_
To be eligible for a return, the item must be:

- In its original condition with all tags attached
- Unworn, unused, and unwashed
- In its original packaging
- Accompanied by the original invoice or receipt

_Return Procedure:_

1. Contact our customer service team via email at connect@greywage@gmail.com or phone at +91 9607067781  within the 7-day return window.
2. Provide your order number, reason for return, and whether you prefer a refund or exchange.
3. Our customer service team will guide you through the return process and provide a Return Merchandise Authorization (RMA) number.
4. Carefully package the item(s) to be returned, including all original tags, packaging, and accessories.
5. Ship the return package to the address provided by our customer service team.
6. Once we receive the returned item(s), we will process your refund or exchange within 3-5 business days.

_Refund Policy:_
We offer a 100% cash back guarantee. If you're not completely satisfied with your purchase, you can return it within the 7-day return window for a full refund.

- Refunds will be issued in the original form of payment.
- Refunds will include the full amount of the item(s) returned, excluding any shipping costs.

_Exchange Policy:_
If you'd like to exchange an item for a different size, color, or style, please follow the return procedure above. We'll be happy to assist you with the exchange.

_Exceptions:_
The following items are not eligible for return or exchange:

- Final sale or clearance items
- Items that have been worn, used, or altered
- Items that are missing original tags, packaging, or accessories

_Contact Us:_
If you have any questions or concerns about our return policy, please don't hesitate to contact us. We're always here to help.

Email: connect@greywage@gmail.com
Phone: +91 9607067781